re damaged for a variety of reasons. This can include mis-marked utilities, un-marked utilities and damaged utilities due to unsafe exposure. When a utility is damaged, the utility companies and the contract locating companies employ damage investigators whose sole responsibility it is to investigate utility damages.

These professional investigators investigate numerous utility damages everyday, and more often than not will be the person on site talking to the representative from your company.

Knowing how to respond to their questions can determine the outcome of any utility damage and determine who should pay for the repair costs and down time. Many times the investigator will attempt to place the financial responsibility for the damage on the excavation company. In most cases the excavator is unaware of who is being held responsible for the damage until they receive an invoice for the damaged utility from the utility company. It is at this time that many excavators realize they need to mount a defense against the claim.